Terms & Conditions

1. General Overview

These Terms & Conditions govern your access to and use of www.kuyli.com, including all products and services offered through the website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. Kuyli reserves the right to update, modify, or replace these Terms at any time. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

2. Products & Pricing

1. All products offered on Kuyli are artificial or fashion jewellery, unless otherwise stated.
2. All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise specified.
3. We make every effort to ensure that product images accurately represent the actual products. Slight variations in colour, finish, texture, or appearance may occur due to lighting, photography, and individual screen settings.
4. Product availability is subject to change without prior notice.

3. Order Process

• Once an order is successfully placed, an order confirmation will be sent via email or WhatsApp with the relevant order details.
• Once an order has been processed, it cannot be cancelled or modified.
• Kuyli reserves the right to cancel, decline, or restrict any order due to:
  • Product availability or stock limitations.
  • Technical or system-related issues.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized activity.
  • Other circumstances where cancellation is necessary.
• If Kuyli cancels an order, any amount paid by the customer will be handled according to the circumstances of the cancellation and applicable law.

4. Shipping & Delivery

• Kuyli currently offers Pan-India shipping.
• Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, and other external factors.
• Once an order has been dispatched, delivery is handled by our third-party logistics and courier partners.
• Delivery delays or other courier-related issues may be outside our direct control. We will assist customers with available tracking and shipment information.
• Tracking details will be shared with the customer once the order has been shipped.
• Customers are responsible for providing accurate and complete shipping information when placing an order.

5. Returns & Exchanges

• Returns or exchanges are accepted only for products that are damaged, defective, or incorrectly delivered, subject to the policy.
• Any issue must be reported to Kuyli within 48 hours of delivery.
• A clear and continuous unboxing video is mandatory for all return or exchange requests.
• The unboxing video should clearly show the package being opened and the condition of the product received.
• Requests without a valid unboxing video may not be eligible.
• Products must be returned in their original condition and packaging, subject to approval by Kuyli.
• Approved resolutions will be provided through store credit or exchange, subject to availability and applicable law.
• Monetary refunds are not provided except where required under applicable law.
• Items that have been used, altered, damaged after delivery, or returned without the required evidence may not be eligible.

6. Intellectual Property

All content available on www.kuyli.com, including product images, photographs, designs, graphics, logos, text, website content, and other visual or written materials, is the property of Kuyli or is used with appropriate rights and permissions.

Unauthorized copying, reproduction, modification, distribution, publication, or commercial use of website content is prohibited without prior written permission from Kuyli, except where permitted by applicable law.

7. Limitation of Liability

Kuyli strives to maintain high standards of product quality and customer service. To the extent permitted by applicable law, Kuyli is not responsible for:

• Damage resulting from improper use, storage, cleaning, or handling of products.
• Normal wear and tear of jewellery.
• Delivery delays or issues outside our reasonable control.
• Issues arising from incorrect or incomplete information provided by customers.
• Temporary website downtime, technical errors, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited under applicable law.

8. User Responsibilities

By using our website and purchasing from Kuyli, you agree to:

• Provide accurate, complete, and up-to-date information during checkout.
• Ensure that your shipping and contact details are correct.
• Use the website only for lawful and legitimate purposes.
• Refrain from fraudulent, abusive, or unauthorized activities.
• Respect Kuyli's brand identity, intellectual property, and website content.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or the use of the website shall be handled by the competent courts or authorities in accordance with applicable Indian law.