Privacy Policy

At Kuyli, your privacy is treated with the same care and respect as the craftsmanship behind our jewellery. We are committed to safeguarding your personal information and supporting a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, and protect your information when you visit www.kuyli.com, make a purchase, or interact with us.

1. Information We Collect

To offer you a smooth and personalized shopping experience, we may collect the following information:

Full Name: To identify and process your order.
Shipping and Billing Address: To process orders and arrange delivery.
Contact Number: To communicate about orders and delivery.
Email Address: To send order confirmations and respond to enquiries.
Payment Information: Payment transactions are processed through payment providers.
Browser and Device Data: Information such as browser type, device details, and cookie data may be collected for analytics and website performance.

2. How We Use Your Information

Your information may be used to:

Process and deliver your orders.
Share order confirmations and delivery updates.
Respond to enquiries and provide customer support.
Improve website functionality and the shopping experience.
Send information about exclusive collections, offers, and updates when you have opted in or otherwise as permitted by applicable law.

3. Data Protection & Security

We take appropriate measures to help protect your personal information against unauthorized access, use, or disclosure.

Payment transactions are handled through third-party payment gateways. Your payment information is subject to the privacy and security practices of the relevant payment provider.

Payment Security: Kuyli does not store your card details on its servers, as stated in our current policy.

4. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared when necessary with:

Courier Partners: To arrange and complete order deliveries.
Payment Gateways: To process payments securely.
Legal or Regulatory Authorities: When disclosure is required by applicable law.
Service Providers: Where necessary to operate, maintain, and improve our website and services.

5. Cookies & Tracking

Our website may use cookies and similar technologies to:

Support essential website functionality.
Understand browsing preferences and activity.
Remember cart contents and shopping choices.
Analyze website performance and improve usability.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will seek consent for non-essential cookies and tracking technologies.

6. Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request corrections or updates to inaccurate information.
Request deletion of your personal information where applicable.
Withdraw consent for marketing communications.
Raise a concern about how your information is handled.

To make a request, please contact us using the details below. We may need to verify your identity before processing certain requests.

7. Policy Updates

Kuyli may update this Privacy Policy from time to time to reflect changes in business practices, website services, or legal requirements.

Any updates will be published on this page. We encourage you to review this policy periodically to stay informed about how we handle your personal information.