Frequently Asked Questions

Find answers to common questions about Kuyli jewellery, orders, delivery, payments, and product care.

What type of jewellery does Kuyli offer?

Kuyli offers stylish, everyday jewellery designed to complement both casual and special occasions.

Is Kuyli jewellery anti-tarnish?

Selected jewellery pieces feature an anti-tarnish finish designed to help maintain their shine with proper care.

How long does delivery take?

We aim to deliver your order within 3 days, depending on your location and courier availability.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on eligible orders and in eligible locations.

How can I track my order?

Once your order is shipped, you will receive tracking details to follow your delivery.

What if I receive a damaged or incorrect product?

Please contact our customer support team as soon as possible with your order details and clear photos or videos of the product. Our team will guide you through the next steps according to our returns and exchange policy.

How should I care for my jewellery?

Keep your jewellery away from perfumes, water, sweat, chemicals, and moisture. Store it in a dry place when not in use to help maintain its appearance.

Can I return or exchange my order?

Returns and exchanges are subject to Kuyli's return policy. Please review our Returns & Refund Policy for eligibility and request requirements.

How can I contact Kuyli?

You can contact our customer support team by emailing kuyli2026@gmail.com or messaging us on WhatsApp at 8300898942.

Are Kuyli products suitable for gifting?

Absolutely! Kuyli jewellery makes a thoughtful gift for birthdays, anniversaries, festivals, and other special occasions.