Customer Support

At Kuyli, your shopping experience matters to us. We are here to help with your jewellery enquiries, orders, delivery updates, and product-related concerns.

Whether you need assistance before placing an order or support after your purchase, our team will do its best to guide you.

1. How We Can Help

Our customer support team can assist you with:

Product information, styles, and availability.
Order confirmation and order-related enquiries.
Shipping, delivery status, and tracking information.
Cash on Delivery availability for eligible orders.
Damaged, defective, or incorrectly delivered products.
Questions about jewellery care and product usage.
Returns and exchanges in accordance with our policy.

2. Contact Our Support Team

You can contact us through the following channels for assistance:

WhatsApp: 8300898942
Email: kuyli2026@gmail.com
Website: www.kuyli.com

For faster assistance: Please include your order number, registered contact details, and a brief description of your concern when contacting us about an existing order.

3. Order & Delivery Assistance

Once your order is dispatched, tracking details will be shared when available. You can use these details to follow your shipment.

If you experience a delivery delay or have difficulty tracking your order, please contact our support team with your order number. We will help you with the available shipment information.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos or an unboxing video.

Our team will review the information and guide you through the next steps according to our Returns & Refund Policy.

5. Jewellery Care Guidance

To help maintain your jewellery's appearance, keep it away from perfumes, water, sweat, chemicals, and excess moisture. Store your pieces in a clean, dry place when not in use.

6. Support Response Time

We aim to respond to customer enquiries as promptly as possible. Response times may vary depending on the number and nature of enquiries received.

Please allow reasonable time for our team to review your request and provide an update.

7. Important Information

Please provide accurate order and contact information when requesting support.
Returns and exchanges are subject to the published store policy and applicable law.
Delivery estimates may vary depending on your location and courier availability.
Never share your passwords, OTPs, or complete card details with anyone claiming to provide customer support.